Useful WordPress Plugins to Enhance Customer Support

WordPress professionals like theme and plugin authors, developers and other WordPress service providers constantly face the challenge of providing ample, quality after-sales support to their customers. It is a tricky area that even seasoned professionals need to constantly juggle. For those who are starting out new in the WordPress marketplace, it can be overwhelming to have a successful and highly-popular WordPress theme doing well as far as sales go because of the twin responsibility of providing high-volume customer support. Customer support can be the straw that breaks the camel’s back on any theme that sells like hotcakes which explains a lot of WordPress theme one-hit wonders. That’s why it is crucial to also include setting up a framework for addressing customer support during a WordPress theme’s development process and not be caught unprepared. Here are some useful tools and plugins to consider to address that need:

Live2support

Live2support is a leading live chat software with advanced features. Live2Support! Live Chat Software service is a simple plug and play hosted service and does not require any software installation or IT expertise.
You just need to place small code into your webpage to enable Live Support on your website. Live2Support’s flexibility and versatility allows you to tailor independent and separate chat windows for departments such as sales, product promotions, technical support, billing and customer service departments. Live2Support’s live support application generates detailed chat transcripts. This enables you to use these transcripts to conduct market research, develop customer profiles, train chat operators and evaluate chat operator performance.

WordPress Advanced Ticket System

WordPress Advanced Ticket System (WATS) is the ultimate ticketing system for all organizations looking at enhancing their customer relationship experience. This is a plugin that adds to WordPress the features of a complete ticket system: ticket numbering, ticket integration, ticket keys, ticket submission, ticket followup, ticket notification, et cetera. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority, product and type of each ticket.

wpsc Support Tickets

wpsc Support Tickets is an open source WordPress support ticket system for WordPress using jQuery. It is a plugin for WordPress that allows you to offer support tickets to your website visitors & customers. It is lightweight, open source, Ajax enabled, and easy to use and administrate.

FAQ and Knowledge Base Plugin

Add a powerful FAQ & Knowledge Base on your WordPress Blog or Website with this plugin from Casengo. Casengo’s Cloud-based, affordable social customer support software brings the human touch back into customer service. Regardless of channel type, it simplifies real-time conversation by presenting a unique Hybrid Messaging Timeline.

Live Chat Casengo

Add live chat to your blog or website quick and easy with Casengo, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email. Casengo’s cloud application for customer support blends the best of email and chat. It empowers web shops and other small businesses to more readily deliver the right answer at once.

Zendesk for WordPress

Zendesk for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Zendesk offers: easy-to-use self-service options with knowledge-base and community features, one-on-one support through any channel (website, phone, email, Twitter, Facebook, chat) and turns it into a ticket, a ticketing system built for speed (simplified support team workflow) with streamlined systems for managing support content, access to all the info you need all in one workspace, efficient group conversations, and last, but not the least, portability through mobile apps on all devices.

SabaiDiscuss Plugin – CodeCanyon

SabaiDiscuss is a premium questions and answers plugin for WordPress. The plugin features the ability for users to ask and answer questions similar to Stack Overflow or Yahoo Answers. SabaiDiscuss is an ideal tool not only for building a community driven question-and-answer website but also for building a discussion forum, a knowledge base, or even a helpdesk portal for WordPress.

Top Selling WordPress Themes Just for You

Want something new to add to your WordPress theme collection? Here are some of the most popular and top grossing WordPress themes to consider. Check out why these themes are doing so well in the marketplace:

Kallyas Responsive Multi Purpose WordPress Theme

Kallyas Premium WordPress Theme is an ultra-premium, modern, and highly-responsive WordPress Theme built for today’s websites. It’s super flexible, clean design clean code, and touts itself as one of the most complete theme ever created. This theme integrates most if not all of the major features you will ever need or want in a theme: customizable Page Builder, responsive layout, smart loader, SEO ready, WPML ready, WooCommerce ready, multiple modern sliders, MailChimp newsletter integration and adaptation, and so much more. You also get bonus headers (Christmas and Easter) as part of the theme package.

Enfold Responsive Multi Purpose WordPress Theme

Enfold Premium WordPress Theme is a clean, super flexible and fully responsive multipurpose WordPress Theme ideal for business websites, shop websites, and creative agencies or freelance designers portfolio website. The Theme is built using the Avia Framework. From layout modification, styling, color choices, font choices, predefined theme skins, support for the WPML MULTI LANGUAGE plugin – Enfold has everything you need and more. The theme also includes a dynamic template builder to help you create the website you need in no time.

Kutcher Studio

Create your dream design studio website with Kutcher Studio Premium WordPress Theme. What’s great about the theme is that the developers can install it for you as seen in the demo that way all you need to do is customize. The theme comes with more than 60+ useful and flexible shortcodes including a shortcode generator, optimized code, responsive and retina display ready shortcodes to build professional and complete layouts easily. Other features include a Layout Builder is fully compatible with plugins and is translation-ready with WPML (WordPress Multi Language Plugin) to build complex layouts easily with support translation of your content, a portfolio system that supports multiple stylesMasonry style, Grid Style, Videos, Images, among so many other features that will blow you away.

Tisson Premium WordPress Theme

Tisson is a fresh and modern multipurpose WordPress theme that can be used for any type of website. This premium theme allows you to build your website based on blocks and standard pages using the theme’s Page Builder. This theme is 100% retina ready and responsive, SEO ready (compatible with Yoast and AIO SEO), and it is WPML and translation ready. It includes a Drag and Drop content builder, the Revolution slider, and XML file with demo content – all to get your site up and running in no time.

Glider – Clean and Flat Stylish WordPress Theme

Glider Premium WordPress Theme is a stylish, multi-functional, responsive, ultra-modern theme with a flat UI that will fit all types of websites. From professional corporate to personal blog, this theme’s features can meet any website’s requirements. Easy to use options and features allow you to build and organize your content the way you want it: 7 splendid layouts, easy to use admin panel, 7 useful plugins (Visual Composer, Page Builder, 3 sliders, Mega Menu and Pricing tables), among the plethora of theme options.

Central – Versatile Multi Purpose WordPress Theme

CENTRAL is a dynamic and highly versatile multi-purpose WordPress theme that gives you the ability to create stunning animated pages that will make your website stand out. You have the option to: Choose between 4 fluid AJAX animations, create unlimited Parallax pages, take advantage of awesome Revolution Slider. Build your website: using a highly intuitive and friendly-to-use framework, mix full width and standard grid customizable headers, or get creative with modular shortcodes. Choose from two different animated types of infographics, and so many other features and functions to create the stunning website of your dreams.

Best Corporate WordPress Themes May 2013

Here are a few of our current picks for awesome corporate themes for 2013:

Shift Flexibly Creative WP Theme

Time to make the big Shift from your cold and stiff corporate website into a highly creative, extremely customizable, responsive theme WordPress theme – Shift Premium WordPress Theme. This theme includes 12 homepage layouts to choose from. It’s drag & drop enabled feature also allows users to easily arrange, enable/disable sections according to their specific needs or tastes. Each section is customizable, with the option to change background colors, background images even the image position within each section. It is WooCommerce enabled, bbPress ready, retina ready, and fully responsive. This theme was built using the Bootstrap Framework.

Lounge

LOUNGE Premium WordPress Theme is a high quality professional WordPress theme for modern business or interactive creative use. Its clean and professional looking layout creates that sense of reliability and trustworthiness necessary in business. Amazing features include: 4 fluid AJAX animations (can be turned on or off), unlimited Parallax pages, unlimited sliders & slides to each page using two types of built-in sliders, fully responsive, modular shortcodes, and highly intuitive and friendly to use framework.

Co-Worker

CoWorker is a responsive flexible multi purpose theme built for a business, portfolio, corporate, agency or any other kind of website. Salient features include: fully responsive and retina ready design, 12 premium sliders, 30+ page templates, tons of shortcodes including a shortcode generator, 6 header options + menu styles, custom widgets, and many other features to help you redefine your website’s brand.

Moxie

Moxie Premium WordPress Theme is a blend of style, creativity and power. This powerful WordPress theme allows you to take control of your content and build the website you need with the content you want. Creating your own signature website is easy with features such as: Mega Menus, Dynamic animations with Slider Revolution, Drag and Drop feature using Visual Composer, Contact Form Builder, a built in Template System, and so much more.

Stark

Stark Premium WordPress Theme is a highly customizable multi purpose WordPress theme designed by 3 elite Themeforest authors (Damojo, Themepunch, Thunderbuddies) to give you a mega WordPress theme that leaves nothing else to be desired. Quality plugins such Visual Composer, Slider Revolution, Isotope Image Grid Plugin, and FancyBox 2 Lightbox plugin, are just some of the top-notch features included in the premium WordPress theme.

Photography WordPress Themes Roundup for April 2013

Here are a few of our current picks for awesome photography themes for 2013:

Modelish

Modelish is a unique modern HTML5+LESS fully responsive WordPress theme for presenting artwork or photography. This full-width photography/portfolio styled theme is also versatile enough to be used for any type of business as well. The stylish, yet clean and professional design is optimized with mobile first techniques and retina display support. Add some style and modern flair to your website with its customizable system that makes it easy to adapt to your favorite colors, fonts and style preferences.

Keres Full Screen Photography Theme

Keres is a cool fullscreen responsive WordPress theme built for a photography or portfolio website. It comes with many cool features like multiple slideshows (fullscreen Slideshow, Ken Burns Slideshow), a unique Image Flow Gallery, Skin manager, fullscreen Contact Map, fullscreen Youtube and Vimeo Video. This theme includes customizable elements (color, font, background image) with 50+ advanced shortcodes and a Shortcode Generator support to create the portfolio style you really want.

Photojax Minimalist Ajax Photography Portfolio

Photojax is a clean and minimal, grid styled WordPress photography theme. This sleek and modern theme features two color skins, beautiful galleries using the premium Royal Slider plugin ($20 value), an audio player, and a minimal blog (all you’ll need for a great photography portfolio). Although designed for photographers it can be a great theme for graphic designers, architects, and anyone else with an image based portfolio.

Sniper Premium Photography

Sniper is a sleek and powerful premium responsive + liquid WordPress theme built for photographers, creative agencies or portfolio website. All elements of this theme are liquid which makes it ideal for smartphone and mobile devices. This modern WordPress theme’s dynamic navigation system makes it fun and interesting to explore your website – from dropdown menus to toggled pages, everything is full of surprises.

Smarald

Smarald is an incredibly unique, highly interactive, retina ready, responsive WordPress Portfolio theme, suitable for all sorts of creatives, agencies and even blogs. Whether you want to showcase your work in a beautiful way, share your articles with your readers, or just to have a great interactive website for your agency, this premium theme is the perfect solution for you.

Tasty Food and Restaurant WordPress Themes to try this 2013

Mobile devices have changed the way people access the internet. More and more people use it to search for information relevant to their locations. As a result, mobile internet and mobile computing have helped boost local businesses that have an online presence. If your local business isn’t online yet, you need to be. Here are some delicious food and restaurant WordPress themes to help drum up some noise for your business:

Bistro Responsive Foodie App Theme

Bistro Premium WordPress Theme is a responsive theme that includes a great booking app system to help you monitor & manage customer bookings and reservations. It also features: a specials, promotions and event management system, a calendar system, photo galleries, google maps integration with driving directions, countless custom widgets, and is also translation ready.

Eatery – Responsive Restaurant WordPress Theme

Eatery Premium WordPress Theme is a responsive restaurant/cafe theme that includes: a flexible full menu system easily customizable using custom posts, a built-in 24hr-enabled reservations form template, shortcodes options for elegant text styling, image galleries & slideshows, numerous color theme options with 5 preset color styles to start with, and global currency support.

Elegantia – Restaurant and Cafe WordPress Theme

Elegantia is a rich and luxurious-looking premium WordPress theme for restaurants & cafes. It has many features specifically designed for a restaurant business like: ajax-based Reservation template, Food Menu Module, Events Module, sortable Gallery module, ajax based and Google maps-enabled Contact module, and an impressive Homepage with full width slider and services information.

Coffee Shop – Responsive WP Theme for Restaurant

Coffee Shop is an easy to install premium responsive WP template for cafes and bistros. This dark styled responsive theme is feature packed. It includes: custom post types and templates for menu, events, staff, it is fully localized, has numerous color options, custom widgets, and includes 5 layered PSD files for further customization.

Delicieux Restaurant WordPress Theme

Delicieux Premium WordPress Theme is a visually appetizing theme perfect for restaurants. It comes with a Drag and Drop Page Builder feature for managing different page elements in the theme. It features a menu system, a google maps enabled contact page, a widgetized footer with 6 layouts, a blog page with 8 layout options, and advanced theme options panel for creating custom theme changes like background image changes, sliders, and shortcodes management.

Top 5 Widgets to Supercharge your WordPress Theme

Widgets are always plugins but not all plugins have widgets. Do you agree? Whether you agree or not, here are some great widgets you can use to supercharge your WordPress theme.

Freelancer Widgets Bundle

Freelancers will rejoice with this bundle. It’s got 7 great widgets: advertisement, biography, buy me a beer/coffee, contact widget, contact form widget, opening hours widget, and social links widget all in one big bundle. These widgets are highly customizable & can be modified easily. Freelancers like musicians, artists, designers, developers, creative professionals,etc. will find this widget a useful addition to their website.

Posts By Author Widget Pro for WordPress

If you’d like to provide your readers with an easy way to compile posts by a favorite author on your website, this powerful widget is what you need. Posts by author allows you to: compile, sort, show post excerpts, control number of posts to display, display thumbnails, in 15 configurable ways. This widget is especially useful for multi-author websites to help readers sort posts by their favorite authors.

Smart Navigation Widgets

User experience is key to getting repeat visits and one way to ensure that is to keep your navigation user friendly. Smart Navigation Widgets is a powerful widget ideal for websites with large archives. This Ajax-powered widgets allows the user to navigate deeper only when he needs to. Scouring and clicking thru long lists can get boring and make users bored waiting for content to load. This widget allows you to control the number of links displayed and speed up websites in the process.

M7 Easy Accordion Menus Widget for WordPress

This cool widget makes adding an accordion menu to your sidebar as easy as dragging and dropping. It’s a fresh way to combine menus on your sidebar. You can define: general settings, design and layout settings, thumb settings, excerpt settings, post settings, and the read more text settings to display the widgets you want to feature. Super cool and elegant space saving feature. It’s responsive too!

Announcements!

How would you like to manage your announcements and schedule them way, way, ahead of time? If you are handling an events website, an eCommerce site, or a business site that holds regular events, keep your users informed by scheduling your announcements automatically with this handy widget. Whether it’s a big sale, an important event, a greeting or any type of announcement you need, simply set it and forget it. This widget gives you 4 options for scheduling your announcements: weekly, annual, monthly, or using custom start and end dates.

Useful WordPress Utilities to Start the Year Right


Give your WordPress site a tune up to keep it running smoothly with these helpful WordPress utilities. Remove forgotten spam comments, beef up your site’s functionalities, or simply improve the overall browsing experience of your audience, and give your website a little TLC. Check out these utilities to see which ones will work for you.

Smart Cleanup Tools

Smart Cleanup Tools is an easy to use, powerful plugin for database cleanup. With this plugin you can remove data that is no longer in use or not needed like trash, spam, or orphan posts and comments. It can help you restore database overhead and speed up database operations. This plugin supports WordPress multisites, and it has few tools designed for Network administration.

Easy Post Google Fonts

This plugin allows you to use over 600 Google fonts (even multiple fonts) in one post or page. You can specify every page element and tell it which Google font to use. No flash required.

The Countdown Pro

Add countdown functionality to your content or your sidebar area with The Countdown Pro powered by jQuery. Features and options include: date picker, expiry url, expiry text, date format, custom labels, custom callbacks, template styles, and so much more. It also comes with a shortcode generator and a multi-instances sidebar widget.

Interactive World Maps

Create as many interactive maps as you want (world, continents, countries, regions, states, metropolitan areas) with Interactive World Maps. Add and display colored regions and display them as regions or with colored markers. Useful for travel websites, multinational companies, NGOs, infographics and many other applications.

Ajax Translator Revolution Dropdown WP plugin

This user-friendly translator plugin is based on the highly rated AJAX Translator Revolution Lite jQuery plugin this time with an easy dropdown menu. Translate everything or select sections, show languages flags and names, remember visitor’s selected language.

Sugar Event Calendar for WordPress

This is a simple, lightweight event calendar plugin with just enough features you need for event management on your site. Neat way to keep visitors updated with scheduled weekly, monthly, yearly recurring, or new events and activities on your site.

22 Awesome jQuery Typography Plugins 2013

In today’s fast moving internet world every website owner is using all the tools that he can to make his website look more visually appealing and more attractive in terms of design. This makes sense because if you think that websites should only provide information then you should not consider starting up a website at all.

Now many different types of technological tools are available out there which can help you design better websites. In this article I have chosen to focus on jQuery plugins.

jQuery is a JavaScript library that simplifies HTML, document traversing, event handling, animating and Ajax interactions for rapid web development.

Below I have compiled 22 awesome jQuery typography plug-ins which you can use to enhance your site. To show one example how these plug-ins can help you, let’s take a look at the first plugin J Rumble. I am sure you know sites that change the link color when you move your hover over the link. This effect is known as “hover effect”. J Rumble takes this technology one step further. By using this plugin, as soon as someone chooses an element of your site, the element will rumble, vibrate, shake or rotate.

There are 21 other plugins that will make your life easier. So scroll down and take a look.

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Coming Soon: Origin Theme by Elegant Themes

Nick Roach has done it again! Origin Premium WordPress Theme is the latest WordPress theme released by Elegant Themes and it is indeed stunning. This grid-based theme is quite impressive both visually and function-wise. You can tell that every design element has been carefully thought of and meticulously designed details have been scattered all throughout the theme if you care to spot them.

Origin is a gorgeous portfolio-styled theme but it is also engaging and fun to navigate around. It’s like going on a treasure hunt where you expect to find some hidden treasure as you explore every item on every page. The overall experience is one of delight and surprise. Customization is quick and easy. This theme comes with 5 deliciously combined preset color schemes that immediately engage your eye. These pre made color schemes are good to go right out of the box but you can also create your own color palette based on your own branding preferences.

This premium WordPress theme comes with several built in page templates like an image gallery page, an advanced search page, a portfolio page with several display options, a blog feed page, a contact page, a secure member login page, and a sitemap for those concerned about content showing up in bot crawls and searches. There are also tons of shortcodes giving you more customization and functionality options.

Origin Premium WordPress Theme uses CSS media queries and AJAX infinite scrolling features to ensure that your website will display and function beautifully and intuitively no matter the screen size and device. If you are considering an upgrade to your own site or doing a project for a client, Origin has infinite possibilities and potential for turning your site from good to great.

More Features:

  • Responsive design
  • ePanel Theme Options
  • Large collection of shortcodes
  • Premade Page Templates
  • Perpetual Updates
  • Secure and Valid Code
  • Browser Compatibility
  • Complete Localization
  • Five Unique Colors
  • Unparalleled Support

Origin Premium WordPress Theme includes top-notch tech support provided by Elegant themes’ support staff to help you setup your site and get it running in no time.

Preview the Origin Theme