Google Hummingbird – The Latest Algorithm Update

In case it slipped by you, Google announced its latest algorithm update last September – the Hummingbird – in celebration of its 15th anniversary. The announcement, held in the garage where Google was born, includes several major improvements on its answering system technology since its last Caffeine update in 2010.

One of the many new types of search activities in Hummingbird is what Google calls “Conversational Search“. This update is more than just typing in keywords to search for results. It encourages you to “have a conversation with Google” where you can post questions as if you were having a normal conversation.
Here are some of the latest changes included in this update:

Knowledge Graph

  • Use the Knowledge Graph to answer questions you never thought to ask and will help you discover more.
  • Knowledge Graph Carousel at the top of the results page gives you a more complete picture of what you’re curious about. Explore collections from the Knowledge Graph and browse lists of items, that help you research a topic faster and more in depth than before.
  • The Knowledge Graph can understand language differences, helping you more precisely express what you mean as you enter your search.
  • Information from the Knowledge Graph is available on desktop, tablet, and your smartphone.

Voice Search

  • Ask your questions out loud and get answers spoken back whether you are out and about or sitting at your desk. Just tap the mic on the Google search bar and speak up. This works on the Google Search App for iOS, Android and Chrome browsers for laptops and desktops.
  • Search without typing. You can ask anything, anywhere. Use it in the kitchen, on the couch or anytime your hands might be full. Plus, searching with your voice makes searching words you’re not sure how to spell quicker and easier.

Google Now

  • Gives you the right information at just the right time using helpful cards with information you need like: boarding passes, appointments, weather, flights, hotels, restaurant reservations, events, reminders, traffic, etc.

According to Amit Singhal, SVP, Google Search

“We’ll keep improving Google Search so it does a little bit more of the hard work for you. This means giving you the best possible answers, making it easy to have a conversation and helping out before you even have to ask. Hopefully, we’ll save you a few minutes of hassle each day. So keep asking Google tougher questions—it keeps us on our toes! After all, we’re just getting started.”


Useful WordPress Plugins to Enhance Customer Support

WordPress professionals like theme and plugin authors, developers and other WordPress service providers constantly face the challenge of providing ample, quality after-sales support to their customers. It is a tricky area that even seasoned professionals need to constantly juggle. For those who are starting out new in the WordPress marketplace, it can be overwhelming to have a successful and highly-popular WordPress theme doing well as far as sales go because of the twin responsibility of providing high-volume customer support. Customer support can be the straw that breaks the camel’s back on any theme that sells like hotcakes which explains a lot of WordPress theme one-hit wonders. That’s why it is crucial to also include setting up a framework for addressing customer support during a WordPress theme’s development process and not be caught unprepared. Here are some useful tools and plugins to consider to address that need:

Live2support

Live2support is a leading live chat software with advanced features. Live2Support! Live Chat Software service is a simple plug and play hosted service and does not require any software installation or IT expertise.
You just need to place small code into your webpage to enable Live Support on your website. Live2Support’s flexibility and versatility allows you to tailor independent and separate chat windows for departments such as sales, product promotions, technical support, billing and customer service departments. Live2Support’s live support application generates detailed chat transcripts. This enables you to use these transcripts to conduct market research, develop customer profiles, train chat operators and evaluate chat operator performance.

WordPress Advanced Ticket System

WordPress Advanced Ticket System (WATS) is the ultimate ticketing system for all organizations looking at enhancing their customer relationship experience. This is a plugin that adds to WordPress the features of a complete ticket system: ticket numbering, ticket integration, ticket keys, ticket submission, ticket followup, ticket notification, et cetera. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority, product and type of each ticket.

wpsc Support Tickets

wpsc Support Tickets is an open source WordPress support ticket system for WordPress using jQuery. It is a plugin for WordPress that allows you to offer support tickets to your website visitors & customers. It is lightweight, open source, Ajax enabled, and easy to use and administrate.

FAQ and Knowledge Base Plugin

Add a powerful FAQ & Knowledge Base on your WordPress Blog or Website with this plugin from Casengo. Casengo’s Cloud-based, affordable social customer support software brings the human touch back into customer service. Regardless of channel type, it simplifies real-time conversation by presenting a unique Hybrid Messaging Timeline.

Live Chat Casengo

Add live chat to your blog or website quick and easy with Casengo, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email. Casengo’s cloud application for customer support blends the best of email and chat. It empowers web shops and other small businesses to more readily deliver the right answer at once.

Zendesk for WordPress

Zendesk for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Zendesk offers: easy-to-use self-service options with knowledge-base and community features, one-on-one support through any channel (website, phone, email, Twitter, Facebook, chat) and turns it into a ticket, a ticketing system built for speed (simplified support team workflow) with streamlined systems for managing support content, access to all the info you need all in one workspace, efficient group conversations, and last, but not the least, portability through mobile apps on all devices.

SabaiDiscuss Plugin – CodeCanyon

SabaiDiscuss is a premium questions and answers plugin for WordPress. The plugin features the ability for users to ask and answer questions similar to Stack Overflow or Yahoo Answers. SabaiDiscuss is an ideal tool not only for building a community driven question-and-answer website but also for building a discussion forum, a knowledge base, or even a helpdesk portal for WordPress.


Vertex WordPress Theme – 85th Theme from Elegant Themes

Take your website to the top of your game with Vertex Premium WordPress Theme, the 85th theme to be released by Elegant Themes. Web and graphic designers, photographers, and all kinds of service providers will surely create an impact on their clientele with this stunning theme’s distinct animation effects that will surely keep them engaged from the very start.

This premium theme is primarily geared specifically for service providers and businesses and it is perfect for businesses that would like to showcase their services and products. Dynamic animation, beautiful muted colors, clean and classic typography – all conveniently packed in this one page, long scrolling design wonder. This modern design style allows users to have a good overview of your business right at the home page – perfect for the busy client who needs answers to who, what, why, and how – pronto.

The homepage has a stunning image section that fills the full width of your browser. As you scroll down the page, you experience a 3d parallax like effect with the theme’s animation effects. Color schemes, fonts, and overall color management can be easily changed in the Theme Customizer panel with tons of options for color combinations and font choices. The theme also includes several sections among them are: a manual slider with 3d transitions, a portfolio, customer endorsements, team member bios featuring each team member’s skills and expertise level, a prominently displayed call to action button, and a widgetized footer section.

Vertex Premium WordPress Theme is fully responsive, SEO optimized, and meticulously designed in every detail to help take your website all the way to the top.

Features:

  • Theme Options
  • Shortcodes
  • Page Templates
  • Responsive
  • Perpetual Updates
  • Secure and Valid Code
  • Browser Compatibility
  • Complete Localization
  • Unlimited Colors

Vertex Premium WordPress Theme includes perpetual updates, unparalleled support, and access more than 80+ high quality WordPress themes included in every Elegant Themes membership.

Get 85 WordPress Themes For $39!

Interesting WordPress Themes April 2013

Academy (Online Education)

Turn your website into a functioning e-learning solution with Academy Learning Management Theme from ThemeForest. This premium wordpress theme takes the elegant form of an ecommerce site and tweaks it to meet the needs of the e-learning market. Share, sell and promote your knowledge online effectively. This powerful theme includes features and functions to help you manage course offerings, rate their popularity, and publish subscription plans aimed to reach your target market. This theme includes a powerful options panel that allows you to create courses and lessons.This theme provides awesome features for creating online courses, such as extended user profiles, rating system, questions system, file attachments, embedding self-hosted media, tracking course progress, WooCommerce integration and more.

Responsive Knowledge Base & FAQ WordPress Theme

For the business or website that exists to help people make the most of their computing experience, Responsive Knowledge Base is the perfect theme to use. This premium WordPress theme was built for support providers as a first line response solution for clients seeking answers to their problems, technical or otherwise. This theme acts as a knowledge base or depository where visitors can search your site for solutions to their issues. Users can browse through Q and A pages, articles and similar material or do a live search (jQuery TypeAhead powered) to help them identify their problems and find solutions.

Rescue – Animal Shelter Theme with Petfinder Support

Animal lovers unite! Rescue Premium WordPress Theme is a theme built with a specific purpose – to get animals adopted. Outstanding pet-related WordPress themes are few and far between that’s why Rescue is a special theme pet lovers can find a home in. What makes it more unique is the built in Petfinder API support that allows you to easily sync your pets from your Petfinder profile to your WordPress install. Petfinder is an online, searchable database of animals who need homes. It is also a directory of more than 13,000 animal shelters and adoption organizations across the U.S., Canada and Mexico.

GymBoom (Fitness)

If you are in the fitness business or if you own a gym, a health club, or a wellness center, check out GymBoom, a responsive fitness theme with a built in dynamic calendar to manage training schedules for those serious health buffs and fitness addicts. This responsive theme also sports a unique diagonal slider created with the slider creation tool. It’s got useful shortcodes to post lists, highlight text, create multiple columns and more. You also get two homepage option styles: one with a slider and a page styles option. Gymboom includes a google map shortcode integrated in the widgetized footer section.


Pandas and Penguins – SEOlogy According to Google

You either love them or hate them. Who would have thought that these cute and cuddly creatures would be the object of so much debate and controversy and even dread in the land of SEO. Because of Google’s recent and ongoing algorithm updates, it has given the gentle panda and the prim penguin new personas. These powerful updates have sent SEO heads spinning and scrambling to regain lost rankings, search engine visibility, web traffic and revenue. But what’s the buzz really all about? Let’s go back to the source.

The Goal and Philosophy Behind the Panda / Penguin Updates

According to Google,

Our goal is simple: to give people the most relevant answers to their queries as quickly as possible. This requires constant tuning of our algorithms, as new content—both good and bad—comes online all the time.

We can’t make a major improvement without affecting rankings for many sites. It has to be that some sites will go up and some will go down. Google depends on the high-quality content created by wonderful websites around the world, and we do have a responsibility to encourage a healthy web ecosystem. Therefore, it is important for high-quality sites to be rewarded, and that’s exactly what this change does.

The goal of many of our ranking changes is to help searchers find sites that provide a great user experience and fulfill their information needs. We also want the “good guys” making great sites for users, not just algorithms, to see their effort rewarded. To that end we’ve launched Panda changes that successfully returned higher-quality sites in search results. And earlier this year we launched a page layout algorithm that reduces rankings for sites that don’t make much content available “above the fold.”

What animal is that?

The Panda Update – It’s all about your content

This update is designed to reduce rankings for low-quality sites—sites which are low-value add for users, copy content from other websites or sites that are just not very useful. At the same time, it will provide better rankings for high-quality sites—sites with original content and information such as research, in-depth reports, thoughtful analysis and so on. (Note: Panda Update 24 – Jan 2013)

The Penguin Update – It’s all about your credibility

This update is an important algorithm change targeted at webspam. The change will decrease rankings for sites that we believe are violating Google’s existing quality guidelines. (Note: Penguin Update 3 – Oct 2012)

What should you avoid?

  • Unnatural links – spammy links
  • Using techniques outside of Google’s Webmaster Guidelines
  • Thin, duplicate content
  • Overuse and abuse of keywords (keyword density)
  • Spelling, stylistic, or factual errors
  • Sloppy, overspun, unhelpful, poor quality or nonsensical content
  • Dubious link building and black hat SEO strategies
  • Over optimization of content, internal links, backlinks, and anchor texts

What’s the Penalty? the Reward?

Of course nothing escapes the eyes of big brother, Google, and people who have been gaming the system have been severely hit. On the other hand, legitimate quality sites and small businesses have not been spared either.

It only takes a few poor quality, or duplicate content, pages to hold down traffic on an otherwise solid site. Google recommends either removing those pages, blocking them from being indexed by Google, or re-writing them.

However, Matt Cutts, Distinguished Engineer (that’s the head of the Webspam team for Google, warns that re-writing duplicate content so that it is original may not be enough to recover from Panda — the re-writes must be of sufficient high quality. High quality content brings “additional value” to the web. Content that is general, non-specific, and not substantially different from what is already out there should not be expected to rank well: “Those other sites are not bringing additional value. While they’re not duplicates they bring nothing new to the table.”

Theoretically, these updates reward well-designed and carefully thought of websites that provide an optimal user experience with high rankings. Failing to follow Google’s Webmaster Guidelines and best practices for content creation, site design, and link development will definitely affect a site’s ranking and SEO chances. Conventional SEO tactics will no longer cut it. Efforts should be directed towards using clean Code, publishing quality Content, and establishing site Credibility instead of black hat or grey hat techniques. The marriage of white hat search engine optimization techniques, exceptional web design, coupled with effective marketing practices won’t hurt any company wanting to be on Google’s good side. But more Google updates are still anticipated so the results remains to be seen.

More on this next week.


WordPress Themes Should Be More Expensive: HERE’S WHY

If this post has caught your eye, you are probably a current WordPress user, author, developer, designer, or if not, perhaps a potential one. The subject of pricing is a tricky topic that some prefer to ignore or avoid – the proverbial elephant in the room. Why, because this is a hot topic indeed.

How should WordPress Themes be priced anyway?

For the purpose of this article, let’s start off by saying that a WordPress theme is a downloadable digital product as compared to an actual physical product that can be shipped. When you purchase a WordPress theme you do not receive any physical items at all but instead, you are given permission or license to download an electronic/ digital product (the theme), via email or a provided link, and use it according to the author/developer’s specific TOU (Terms of Use).

Traditionally, the actual cost of producing/manufacturing tangible products can be arrived at by adding the cost of materials used and the labor paid to produce these products to arrive at the total cost of goods. Others may add on overhead costs but strictly speaking it’s simply materials +labor. For services rendered, actual cost can be arrived at based on a rate applied to the number of man hours spent (time) on a project or the professional fee charged by the person (expert) rendering the service.

However,

Digital products require an approach to pricing that differs from that used for physical products. Most digital products have common characteristics which includes:

  • high fixed cost to produce the first unit, but low marginal costs to produce subsequent units
  • quality is difficult to judge without actually experiencing the product

The most common pricing method that can be used for digital products is to use a licensing approach.
(source: Digital Economy: Impacts, Influences, and Challenges by Harbhajan S. Kehal, Varinder P. Singh)

The Digital Products Cost Equation

The cost structure of digital products = high fixed costs that are sunk, and tending towards zero marginal costs.

Fixed costs refer to the costs associated with a product, that are fixed over a number of units. Thus regardless of the number of units produced and sold, the fixed costs remain the same. With digital products, much of the fixed costs are actually sunk costs, and therefore non-recoverable costs. A large portion of the costs associated with digital products are fixed, and sunk, and not variable costs, which are more typical of traditional manufactured goods.

Sunk costs refer to costs that are non-recoverable fixed costs. Digital products usually have significant sunk costs (when compared to other fixed costs) in the form of research & development and intellectual property (copyright, patents etc.) for the product. If the product is not successful in the marketplace, the costs associated with the the product development (intellectual property, labor) cannot be recovered. Thus when making pricing decisions about the product in the future, one should not factor in the sunk costs. If a product’s cost structure is made up of sunk costs (no other fixed costs) and zero marginal costs then any price above zero will contribute to the company’s bottom line. Other fixed costs, that are not sunk (rent, depreciation on equipment etc.) should be factored in when making pricing decisions in the future, since these are ongoing costs to the company. The company will continue to have to pay these costs in the future, this is not the case for sunk costs.

Marginal costs are the costs associated with creating an additional unit of product. This is similar to variable costs, which are the costs that increase directly with the increase in production (unlike fixed costs). Digital products typically have very low marginal costs, when compared with traditional goods (materials, labor etc.) and if the product is distributed via a web site, then the marginal costs can be zero. The consumer is bearing the distribution costs, and there are no packaging costs. This is why companies are able to market their products for free on their web sites, in order to try to entice further purchases at a later time (in the hopes of creating lock-in perhaps).
(source: http://www.udel.edu/alex/dictionary.html#d)

What costs go into the creation of a WordPress theme anyway?

How many of you enjoy BTS (Behind the scenes) footages of upcoming movies? BTS clips give you a sneak peek of how these movies were filmed and the production process these films have gone through. Similarly, if we could do a BTS video of how a WordPress theme is created, can you imagine the amount of work that goes into creating a theme? Can you identify which activities fall under fixed costs, sunk costs, or marginal costs? Can you tell how many working hours have gone into its creation? Can you measure the education, experience, competence and expertise of the author/developer?

When you purchase a WordPress theme from a reputable WordPress author/developer you typically get a long list of features like the one below. But, have you ever associated any cost to these features?

1. Theme Features and Functionalities

  • Fancy Sliders
    • Simple jQuery Slider
    • Slider Pro ($25)
    • jQuery Carousel Evolution ($10)
    • TouchCarousel ($21)
    • LayerSlider (Parallax Slider) ($15)
    • Paradigm Slider ($15)
    • Slider Evolution ($18)
    • Nivo Slider WordPress Plugin ($19)
    • Pinwheel Slider ($9)
    • Responsive Ken Burns Slider WordPress Plugin ($18)
  • Plugins/plugin compatibility ($4-$50)
    • eCommerce/shopping cart plugins
    • Audio/Video/Images/Slideshows/Widgets/Portfolio
    • SEO, Social Media
  • Multiple page templates (more than basic Blog and Archives templates)
  • Graphic Design Elements
    • Icons
    • Fonts
    • Stock Photos
    • Multimedia
  • Mobile device compatibility and display features
  • Styling Short codes (buttons, columns, tables, boxes, dropdowns, drop caps, etc.)
  • Custom admin panel and customization features

2. Admin/Marketing/Support Costs

  • Business license/ applicable taxes (cost = based on your geo location)
  • Developer’s fees
  • Hosting costs
  • Theme preview designs
  • Copywriting
  • Analytics – Marketplace sharing
  • Support staff, Forum maintenance, Live chat support
  • Documentation, PSD/XML/Demo content files
  • Video tutorials, screencasts and video hosting costs
  • Setup, installation of WordPress, theme, plugins (time spent)

3. Labor: Professional fees and software (personal or outsourced)

  • Man hours to create and develop theme
    • (design and coding)
    • design concept | creative process (R&D, selection and decision making: colors, fonts, graphics, icons
    • testing, browser compatibility
  • Software: Photoshop, Dreamweaver, Illustrator, etc – ($1500 up)
  • Training, Seminars, Education

Did you know that creating custom themes for clients range from around $1500 up to $50000 depending on the project. Looking at the list above, and seeing everything that goes into creating a theme, would you say that WordPress themes are underpriced? overpriced? or fair enough?

Let’s ask the next question. What’s important to you? How much do you value your business? your brand? yourself?

The answers to these questions will more or less determine how much you are willing to pay anything actually – whether it’s paying for your website, for your family needs, or even for your own personal growth.

How important are these WordPress designer’s traits to you?

  • Competence – work portfolio
    Web development requires many skills: Proficiency in Photoshop and design skills, CSS and HTML skills, copywriting and SEO skills, programming skills, with subsets of skills across a vast array of programming languages.
    If you’re comparing costs between developers, make sure it’s apples to apples – you should know what you’re getting in terms of feature set and functionality. Then take into consideration the experience and portfolio of the individual or company you’re looking at hiring, the attention you can expect to receive and the general rapport between you and a potential developer. Even if the cost is perfect and everything else seems right on paper, you may want to think twice about hiring someone if you don’t feel that somewhat ethereal sense of connection and comfort.
  • Experience – good working knowledge, coding skills
    A less experienced person may charge less because he doesn’t have the full-blown skill of a seasoned professional. It’s always a risk when you’re working with freelancers who build websites “on the side”, self-taught “learn web design in 21 days” types and people who are just starting out in the industry.
  • Number of years in practice
    Experienced developers can charge you more because they bring the weight of their expertise to bear on your project. An experienced developer may be able to do your site in half the time and charge twice as much, but remember you’re dealing with value and not cost.

Sometimes you have to make your decision, not based on cost, but based on value – which company do you want to work with? Which one has the most experience, the best portfolio, the most responsive people? A higher cost should not disqualify a company if that’s the one you’re confident can get the job done.

Pricing is not a magic, secret recipe. It’s just the cost of doing business, plus the value of expertise, plus the time needed to complete a project in a particular set of circumstances with a particular set of requirements. (reference: Websearchsocial.com)

At $39 you can already get 80 premium WordPress themes, no sweat. It’s about the same price, more or less, of a plugin or a slider, isn’t it? Do you agree that these themes should be worth a whole lot more than that?

Tell us what you think. We’d love to hear your thoughts.


What’s on your WordPress Menu?

Last week we talked about the WordPress header and header.php. We continue this series and this week we’ll be touching on the WordPress menu. Visitors come to a website to find answers. How they arrive, whether via an organic search, a paid ad, or a sponsored link, matters little to these information seekers. These visitors come believing that they will quickly find the answers that they need. The operative word here being quickly. (The boon and bane of hi-speed internet is that it has turned a lot of us into impatient “speed demons”.) Once these visitors have what they want and they do linger on the site after, then that’s already a bonus.

Often, these new visitors aren’t really looking for a website with flashy, awesome text animation embedded in a huge full width slider-enabled $50 premium WordPress theme. Some might, but like we said, majority of them simply want to find a quick answer to whatever they are looking for. A lot of them will look for the link to the item that led them to the site in the first-place or go straight to the menu to find their way through the site. That’s why it’s important to create a website navigation menu that will make your visitor’s website experience fruitful and pleasant at the same time.

What is website navigation anyway? What is a menu?

Navigation Defined

Navigation Menu is a theme feature introduced with Version 3.0. WordPress includes an easy to use mechanism for introducing customised navigation menus into a theme. In order to incorporate menu support into your theme, you need to add a few code segments to your theme files.
Source: WordPress Codex

There are many navigation methods employed on websites. The simplest and easiest to follow, will allow your visitors to find your information pages and enjoy the visit! Simple HTML navigation menus also provide search engines with a clearly marked road map to follow, when they scan your website.
Source: Cal Poly

The process by which a user explores all the levels of interactivity, moving forward, backward, and through the content and interface screens. Users navigate through the project by clicking on interactive controls such as buttons, image maps, and hypertext, while clues such as special colors, backgrounds, or interface sounds help orient them to where they are at within the levels of interactivity. A good navigation scheme will leave the user with little question about where they are in the document and where they can go from there.
(from Lisa Graham, The Principles of Interactive Design, 1999)

Menu Defined

A list of options displayed to the user by a data processing system, from which the user can select an action to be initiated. In text processing, a list of choices displayed to the user by a text processor from which the user can select an action to be initiated. A list of choices that can be applied to an object. A menu can contain choices that are not available for selection in certain contexts. Those choices are indicated by reduced contrast.
Source: Glasgow Caledonian University

“Good Website navigation is very important to every business website. Good text links help. When a visitor can’t easily discover where they are, what valuable business information is on the page, where to go next and how to find your Home Page or a good sitemap… they leave your website! You would never tell a customer to stand outside your business, while they try to do business with you. Poor website navigation creates the same visitor experience. Good page titles tell visitors what each page is about.

A well designed menu will allow search engine spiders and human visitors to navigate around your website and never get lost. A menu is simply a group of links to more information. Helping your visitors find information quickly, will impress potential customers. Finding good information is the key to a successful business website.”
(Source: SEOWebsitesdesigners.com)

There are several ways to set up your navigation menu system on your website: vertical, horizontal, or a combination of both. Beginning WP version 3.0, WordPress introduced a new navigation menu system and since then after numerous updates and improvements, the WordPress menu management system has made setting up navigation menus in the backend admin panel section more user friendly with lesser and lesser coding or technical knowledge required. Check out these great resources: this article by Justin Tadlock, or these tutorials WordPress menu navigation tutorial and Setting up Menus in WordPress to learn how to set up your menus in no time.


35 of the Best eCommerce WordPress Themes 2013

Believe it or not, 2013 is right around the corner, and we want you to be prepared. Thanks to some big advancements in eCommerce functionality for WordPress in 2012, the Best eCommerce Themes of 2013 are sure to be amazing. eCommerce is simply the commerce conducted through the Internet. With millions of websites, blogs, and Internet users, more and more businesses are taking their products online. The successes of sites like Amazon and Ebay has dispelled all skepticism about eCommerce websites – not to mention the scores of “mom and pop” operations selling everything from ebooks to digital hugs…yes…some people are making money selling completely made up things.

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HostGator – Best Web Host. Period.

If you are looking for the absolute best deal in WordPress Hosting (and hosting in general), allow us to introduce you to HostGator – the ONE name to know in hosting. Some of the highlights: UNLIMITED Disk Space UNLIMITED Bandwidth …