M-Commerce – The Mobile Market, Web Design and Conversion

The unstoppable invasion of mobile computing and how it has woven itself into our daily routines is undeniable. A life without the Internet, free WiFi, and our handheld devices is almost unimaginable and web designers have heard and heeded this lifestyle change, hence, the birth of responsive, fluid, and liquid design trends. Mashable has even named 2013 “The Year of Responsive Design”. However, we are still in the early stages of understanding this mobile demographic to yet see tangible and consistent conversion results from the marriage of Mobile Commerce (M-Commerce) and Web Design for handheld and mobile devices. Responsive design does not necessarily equate to actual conversion, whether in sales, subscriptions, or networking.

According to a report by Litmus.com,

“More email is read Mobile than on a desktop email client or via webmail. Stats say 36% of email is now opened on a mobile device, with 33% for desktop and 31% for webmail.” – Litmus –”Has your audience gone Mobile” (June 2012)

As of September 2012:

We’ve seen some major changes in mobile email opens in the past year and a half. As of September 2012, 38% of all opens were on a mobile device, compared to only 17% eighteen months ago—that’s a 123% increase in mobile opens!

Diving deeper into specific mobile operating systems, the majority of these opens are being made on iOS (iPhone and iPad – 80.34%) and Android (18. 93%) devices:

The next question is, Does Mobile Traffic Convert into Leads?

Not necessarily so. There are several factors that lead to actual traffic conversion and there is no hard and fast rule on it but website owners can make educated guesses based on actual data and stat results gathered from their own website traffic trends.

Three ways to reach your target mobile traffic:

Run a native mobile app

  • Needs to be downloaded by the user
  • Restricted amount of content and functionality

A mobile website or M-Dot (a dedicated scaled down mobile version of the main website)

  • Advantage – faster loading time and optimization
  • Disadvantage – two bodies of content to manage

Responsive web design

  • Uses responsive, fluid, liquid layouts, media queries, and flexible images to adapt to various devices and resolutions
  • More future friendly
  • One body of content to manage
  • Consistent brand experience
  • Social media friendly

Among all three, responsive web design appears to be the most feasible way of reaching your target market. But is responsive web design enough to address the problem of conversion?

Here are some strategies to consider to maximize your web design and marketing optimization efforts to improve your conversion rates on your website:

Create a mobile optimized landing page

  • Make sure that your landing page is displayed properly on all screen sizes (portrait and landscape)
  • The need for speed – achieve fast loading time (5 seconds or less) by using optimized media content (images, video, and audio) and scripts.
  • User friendly – Prospects don’t have to type anything just click a button. If possible, must be clickable by the thumb.
  • Content must be simple, readable and easily navigable. Call to action buttons must be prominently but strategically located.

Create a mobile optimized order form

  • Redirect users from the landing page to your mobile optimized order form.
  • Form fields should be easy to read and fill out on any mobile device. Longer forms lead to boredom and lower conversion rates.
  • Remove all sidebar content so the form fits perfectly on the viewable window of the mobile device

Create several versions of your landing pages and order forms and test which ones convert the most. Improving User Experience and establishing a User Friendly Interface all contribute to an enjoyable browsing experience for your mobile visitors which will eventually boost your conversion results.


Pandas and Penguins – SEOlogy According to Google

You either love them or hate them. Who would have thought that these cute and cuddly creatures would be the object of so much debate and controversy and even dread in the land of SEO. Because of Google’s recent and ongoing algorithm updates, it has given the gentle panda and the prim penguin new personas. These powerful updates have sent SEO heads spinning and scrambling to regain lost rankings, search engine visibility, web traffic and revenue. But what’s the buzz really all about? Let’s go back to the source.

The Goal and Philosophy Behind the Panda / Penguin Updates

According to Google,

Our goal is simple: to give people the most relevant answers to their queries as quickly as possible. This requires constant tuning of our algorithms, as new content—both good and bad—comes online all the time.

We can’t make a major improvement without affecting rankings for many sites. It has to be that some sites will go up and some will go down. Google depends on the high-quality content created by wonderful websites around the world, and we do have a responsibility to encourage a healthy web ecosystem. Therefore, it is important for high-quality sites to be rewarded, and that’s exactly what this change does.

The goal of many of our ranking changes is to help searchers find sites that provide a great user experience and fulfill their information needs. We also want the “good guys” making great sites for users, not just algorithms, to see their effort rewarded. To that end we’ve launched Panda changes that successfully returned higher-quality sites in search results. And earlier this year we launched a page layout algorithm that reduces rankings for sites that don’t make much content available “above the fold.”

What animal is that?

The Panda Update – It’s all about your content

This update is designed to reduce rankings for low-quality sites—sites which are low-value add for users, copy content from other websites or sites that are just not very useful. At the same time, it will provide better rankings for high-quality sites—sites with original content and information such as research, in-depth reports, thoughtful analysis and so on. (Note: Panda Update 24 – Jan 2013)

The Penguin Update – It’s all about your credibility

This update is an important algorithm change targeted at webspam. The change will decrease rankings for sites that we believe are violating Google’s existing quality guidelines. (Note: Penguin Update 3 – Oct 2012)

What should you avoid?

  • Unnatural links – spammy links
  • Using techniques outside of Google’s Webmaster Guidelines
  • Thin, duplicate content
  • Overuse and abuse of keywords (keyword density)
  • Spelling, stylistic, or factual errors
  • Sloppy, overspun, unhelpful, poor quality or nonsensical content
  • Dubious link building and black hat SEO strategies
  • Over optimization of content, internal links, backlinks, and anchor texts

What’s the Penalty? the Reward?

Of course nothing escapes the eyes of big brother, Google, and people who have been gaming the system have been severely hit. On the other hand, legitimate quality sites and small businesses have not been spared either.

It only takes a few poor quality, or duplicate content, pages to hold down traffic on an otherwise solid site. Google recommends either removing those pages, blocking them from being indexed by Google, or re-writing them.

However, Matt Cutts, Distinguished Engineer (that’s the head of the Webspam team for Google, warns that re-writing duplicate content so that it is original may not be enough to recover from Panda — the re-writes must be of sufficient high quality. High quality content brings “additional value” to the web. Content that is general, non-specific, and not substantially different from what is already out there should not be expected to rank well: “Those other sites are not bringing additional value. While they’re not duplicates they bring nothing new to the table.”

Theoretically, these updates reward well-designed and carefully thought of websites that provide an optimal user experience with high rankings. Failing to follow Google’s Webmaster Guidelines and best practices for content creation, site design, and link development will definitely affect a site’s ranking and SEO chances. Conventional SEO tactics will no longer cut it. Efforts should be directed towards using clean Code, publishing quality Content, and establishing site Credibility instead of black hat or grey hat techniques. The marriage of white hat search engine optimization techniques, exceptional web design, coupled with effective marketing practices won’t hurt any company wanting to be on Google’s good side. But more Google updates are still anticipated so the results remains to be seen.

More on this next week.


Reinventing Traditional Media

Traditional Media is dead, Long Live New Media! Well, not entirely so. In fact, the “marriage” of both could result in a more powerful tool to reaching a specific target market IF Traditional Media “reinvents” itself.

Young and adventurous entpreneurs capitalizing on technological skill and savvy have been at the forefront of the digital landscape taking up virtual territories and planting their stakes wherever they set their feet on. Many of them started out as “newbies” but are now the digital brands to beat and conquer. They have upstaged the traditional name brands and have become household names all around the globe. Who does not know Facebook, Twitter, or Tumblr? But the traditional big brands aren’t to be dismissed just yet. They might have a little bit of catching up to do but they can still capitalize on the years they have invested in establishing their brands and their name. The good thing that these brands have going for them is the hard-earned trust together with the existing essential structure and framework needed to service their traditional market which can be restructured to adapt to the needs of consumers in this digital age.

The challenge of traditional media is to bridge the great divide between the physical and the digital realm and rethink the way they reach their audiences. The challenge of new media, on the other hand, is to offer more than just content to their users by offering something more substantial, something tangible. In short, physical products or stuff consumers want or need are part of a strategy to retain their audience and increase their reach even more. Yes, “Content is king” but in the marketplace, the “Consumer is king”.

For both traditional and new media, addressing the needs of today’s consumer, evolving as it is because of technology and the way networking has changed the way we relate to each other, is the way to go. What needs should be addressed? For today’s consumer, it is all about Content, Community, and Commerce. New media that is focused on content alone will find it challenging to sustain its audience especially if the same content is readily available elsewhere. Traditional media needs to understand the psyche of the tech savvy consumer and find new ways to encourage customer loyalty from these click-happy butterfly-esque customers. For both media types, it’s about addressing that basic need, the content or information that led them to your website in the first place. Next is connection or community. And finally, delivering this need into the hands of the consumer – the exchange of goods or Commerce.

Businesses who take advantage of today’s digital technologies like audio/visual tools, social networking channels, video streaming, mobile-enablement, and eCommerce empowered facilities, integrating them with all the best known methods in traditional media will stand a greater chance of surviving in today’s digital market.