23 Free Online Tools To Help Stay In Touch With Customers

written by aext on April 28, 2010 in Tools with 46 comments

You certainly are aware of the importance of customer experience and customer satisfaction. We are always on the look out for feedback from each transaction, that way we can improve our products and services. Here is a list of some of the best free online tools to help improve communication with patrons.

Getsatisfaction

http://getsatisfaction.com/

It’s not free but this is the most popular service which some big guys are using. Getsatisfaction syndicates fan page content to your site and customers can quickly find answers and submit ideas.

Survey.io

survey.io

Survey.io provides startups with a totally free and easy way to prepare, distribute and analyze an initial customer development survey. It only takes a few minutes to setup and run your own customer development survey via Survey.io.

KISSinsights

kissinsights.com beta

KISSinsights is a powerful feedback tool. You can please one widget from this service to receive instant customer feedback.

Formsite

formsite.com

Fromsite provide drag & drop editor, combined with over 40 question types, enables you to easily create almost any type of form or survey.

Freedback.com

http://www.freedback.com/

If you have no experience with HTML, you can use this easy tool to create feedback from. Freedback was designed for people who want HTML forms without learning HTML.

Zoomerang

http://www.zoomerang.com/

Quickly and easily create online surveys to get the insights you need with Zoomerang.

Surveymonkey

http://www.surveymonkey.com/

This is a powerful, yet simple survey tool which can be tracked with intelligent results analysis.

Conceptfeedback

http://www.conceptfeedback.com/

Conceptfeedback is being used by thousands of web and graphic designers who want to improve their works, get inspired or connect with other professionals and clients. You can make money in Conceptfeedback by providing genius-level feedbacks.

Fivesecondtest

http://fivesecondtest.com/

It’s very simple to use and you can get instant feedback on your designs in 5 seconds.

Uservoice

https://uservoice.com/

Like Getsatisfaction, UserVoice is the easiest and best online tool to get feedbacks, ideas … from your customers.

Usabilla

http://usabilla.com/

With Usabilla, you can get feedback in every stage of your design process and collect feedback on any webpage, mockup, sketch, or image.

Qhub

http://qhub.com/

It’s really fast and very simple. Qhub is a simple way to create a question & answer website.

Formspring

http://www.formspring.me/

FormSpring has an interesting feature that can help you show everybody the form, and then people can ask you anything.

Redmark

http://www.redmark.com/

Redmark helps graphic designers work better and faster by uploading your works and customers will give you their comments.

Polldaddy

http://polldaddy.com/

With Polldaddy, you can set up an online survey in minutes and start collecting responses in real-time!

Ideascale

A free service to collect ideas from your customers, give them a platform to vote.

Crowdsound

http://crowdsound.com/

The CrowdSound widget allows your users and customers to have constructive conversations with you and each other in a way never before possible.

Skribit

http://skribit.com/

Skribit provide an embeddable widget that helps you get instant suggestions for your website.

Twtpoll

http://twtpoll.com/

Twtpoll is a feedback tool that helps you to conduct polls/surveys on Twitter, Facebook or any other social media site. Only Poll feature is free.

Strawpollnow

StrawPoll is the coolest way to follow the opinions of people on Twitter.

Pollpigeon

http://pollpigeon.com/

It’s not really a powerful tool for get feedback, but you can use your Twitter account to create some quick polls when you need customers give their feedback to.

Pollyourfollowers

http://www.pollyourfollowers.com/

This will put a poll on your Twitter page! It’s helpful if you want to get some quick polls for your Twitter page.

Polls.tw

http://polls.tw/

Create a completed poll with polls. It’s easy to use!