Basically, what happened was Peerapong refused any support, his attitude was a joke, so I began posting comments on on Themeforest under the Pandia theme saying, “Peerapong only offers support to people with the right attitude.” Oh yeah, I also opened up a support ticket with the same title. Peerapong began flagging all of my comments as I posted them as spam. What a tool. So, I posted more The following day my ENVATO account was disabled, then it no longer existed.

Peerapong tweeted about having me banned on his twitter account. So, I suspect he was involved.

I’m truly dumbfounded that an online company like Envato allows such behavior. What the hell happened to the customer is always right??? What, only if the customer has the correct attitude? What a joke.

The sad part about all this is I still look at themes on Themeforest. There are some really nice WP themes, that I cannot find anything remotely close to anywhere else. Maybe I’m not looking hard enough.

Well, at least I know what to expect in reagurds to support with wp themes from themeforest.

Also, I read every comment now before I purchase a theme, as well as do a Google search. In fact, I was about to purchase the WP Huddle theme until I read this report on Google about it – http://www.graphicrodeo.net/2011/12/featured/huddle-buddypress-theme-garbage/

So, just be careful dealing with Themeforest / Envato and ALWAYS pay with a credit card that you can dispute the transaction if Themeforest does not hold up to its end of the deal.

No complaints on the title of your piece since just go to any news media outlet website or blog and find “REAL” gotcha titles and topics.

Sincerely Mark

I’ve actually purchased a theme from Peerapong before and ran into a similar experience. He/She/They came across as fairly inconvenienced by my email (and perhaps in the end just didn’t respond at all – it’s been a while so I can’t remember all the details, I just remember thinking I would NOT want to purchase another theme from them again in the future).

Why was your ThemeForest account suspended though? That seems odd…

Case and point:

I recently purchased Pandia from a developer named Peerapong – http://themeforest.net/item/pandia-for-portfolio-agency-creative-business/575976?WT.ac=portfolio_thumb&WT.seg_1=portfolio_thumb&WT.z_author=peerapong.

It’s a very nice design. I spent a lot of time and created over 100 pages with this theme. I began to discover issues like the theme would not display correctly on specific computers, depending on IE explorer settings. I posted a comment on Themeforest and was told to open up a support ticket on Themegoods. I did. It sat there for over 20 days with no response. I posted again on Themeforest website where Peerapong said “nothing is wrong, it’s my device.”

Then a larger issue arose. You can’t create separate blogs or categories. I wanted Blog A to post from Category A and Blog B to post from Category B – common stuff. It wouldn’t work with Peerapong’s Pandia. Blog A & B would BOTH post from Categories A & B.

I submitted several comments on Themeforest and Peerapong offered no support. I then opened up a support ticket on Themegoods for the same issue. This is where is starts to get good. Peeraong’s response to my support ticket was, “I do not have to offer support, I can offer support if I choose to but only offer support to those with the right attitude.” Wow. Really?

What followed this was my support accounts at Themegoods being erased. Any negative comment on Themeforest about Peerapong was removed, and my entire Envato Account was disabled, which doesn’t allow me access to any of my other purchases fro Codecanyon.

Classy. I don’t know any company can do business in this fashion but I predict it will not last.

To anyone considering any purchases from Themeforest – Caveat Emptor.

Good article by the way